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Ordering, Payment, Shipping and Returns

What forms of payment do you accept through the web site? What if I want to arrange a wire transfer or C.O.D. payment?
I'm overseas and want to order a product on your web site. I'm having trouble!
I see that you ship via FedEx. I have a P.O. box. Is other shipping available?
What is your return policy?
Can you re-route my package?
Can the signature on my package be waived?
I didn't see an order confirmation page. Was my order submitted successfully?
Can I add, change or remove items from my order after it has been submitted?
How long does it generally take to process an order?
What should I do if an item is missing from my order?
Can I pre-order or backorder a product that is currently out-of-stock?
Are shipping costs added cumulatively for each item I order or do they reduce when multiple items are purchased?
Products and Services
Why are some brands or products not shown on your site? Do you carry them anyway? Why do you omit pricing from some items?
Do the products carry a warranty?
May I take advantage of a manufacturer mail-in rebate through BeachCamera?
Do open box items qualify for rebate offers?
How do I change the quantity or remove an item from my basket?
How are the memory cards you list on your site different in speed?
Registering and Using the Web Site
I'm sure I've registered before with Beach Camera's site; but when I try to log in, I'm denied access. What could cause this?
I'm having trouble registering; I'm getting an error message when I submit my information. It tells me to try another username. What do I do?
I'm having trouble registering. I don't know my username or password. What's wrong?
I've forgotten my password. What should I do? Can you tell me my password?
How do I change my login ID and/or password?
I am experiencing some trouble with my shopping cart. What might be wrong?

Security

Can the signature on my package be waived?

Q: What forms of payment do you accept through the web site? What if I want to arrange a wire transfer or a C.O.D. payment?
A: Any major credit cards are gladly accepted: Visa, MasterCard, Discover, American Express, Diners, Postal Money Orders. The Postal Money Order must be made payable to "Beach Camera". (please allow 7 days for processing.) Wire transfers available; please call 1-877-237-4491 for more information.


Q: I'm overseas and want to order a product on your web site. I'm having trouble!
A: Our site is currently able to handle orders from the United States, Canada, United Kingdom and Australia. For all other orders outside of the US, please call our sales department.


Q: I see that you ship via FedEx. I have a P.O. box. Is other shipping available.
A: Yes, if you prefer another shipping method. back to top


Q: What is your return policy?
A: Exchange or refund less shipping and handling within 45 calendar days of purchase date, only if returned in original mint condition with original package and unfilled warranty cards. Please call 1(800) 634-1811, dial 2 for customer service, for return authorization before returning a product.

Click here for information about items not eligible for this exchange/refund policy.



Q: Why are some brands or products not shown on your site? Do you carry them anyway? Why do you omit pricing from some items?
A: From time to time, we are required to remove some items or brands from our web site, due to manufacturers' restrictions. The same applies to displaying prices on some items. If there is ever any item that you wish to order but cannot find, please call our mail-order division at 800-572-3224. The chances are high that we DO carry it!


Q: Do the products carry a warranty?
A: All merchandise is brand new, factory fresh and includes manufacturer�s USA warranty unless clearly stated to the contrary. (for example our open-box merchandise which we sell at closeout prices.) back to top


Q:
May I take advantage of a manufacturer mail-in rebate through BeachCamera?
A: For your convenience, BeachCamera advertises current Manufacturer rebates on our website. That being said, manufacturer mail-in rebate offers are fulfilled by the manufacturer exclusively. The prices on our website
do not include mail-in rebate savings. Use of these rebates is limited to any terms or conditions provided by the manufacturer. If you have any questions regarding a rebate's terms & conditions and/or how to redeem
the rebate, please contact the manufacturer directly.


Q: Do open box items qualify for rebate offers?
A: No, we do not offer (or honor) rebates for open box items. A rebate offer for a new product will not be honored for a open box unit of the same product.

Q: How do I change the quantity or remove an item from my basket?
A: To change the quantity of any item in your shopping cart, change the number entered in the Quantity box and then hit the "update order" button located beneath the last item in your cart. To remove an item
from your cart, click on the "x" button located to the right of the item's quantity.


Q: How are the memory cards you list on your site different in speed?
A: Memory Cards Speeds Info:

- 133x, 200x, 300X
- 20MB/s, 30MB/s, 45MB/s
- Class 2,4 or,6

There are different speed grades available which are measured with the same system as CD-ROMs, in multiples of 150 kB/s (1x = 150 kB/s). Basic cards transfer data up to six times (6x) the data rate of the standard CD-ROM speed (900 kB/s vs. 150 kB/s). High-speed cards are made with higher data transfer rates like 66x (10 MB/s), and high-end cards have speeds of 200x or higher. Note that maximum read speed and maximum write speed may be different, with maximum write speed typically lower than maximum read speed. Some digital cameras require high-speed cards (write speed) to record video smoothly or capture multiple still photographs in rapid succession. The SD card specification 1.01 allows for a maximum speed of 66x. Higher speeds of up to 200x are defined by specification 2.0.

Rating= Speed (MB/s) (Maximum Speeds)

- 6x = 0.9
- 32x = 4.8
- 40x = 6.0
- 66x = 10.0
- 100x = 15.0
- 133x = 20.0
- 150x = 22.5
- 200x = 30.0
- 300x =45.0

SD Speed Class Ratings (Minimum Speeds)
SDHC cards have SD Speed Class Ratings defined by the SD Association. The SD Speed Class Ratings specify the following minimum write speeds based on "the best fragmented state where no memory unit is occupied"

- Class 2 = 2 MB/s
- Class 4= 4 MB/s
- Class 6= 6 MB/s

SDHC cards will often also advertise a maximum speed (such as 133x or 150x) in addition to this minimum Speed Class Rating. See section Speeds above for a further explanation. One critical difference between the Speed Class and the maximum speed ratings is the ability of the host device to query the SD card for the speed class and determine the best location to store data that meets the performance required. "Maximum speed" ratings are quoted by the manufacturers but unverified by any independent evaluation process.



Q: How do I change my login ID and/or password?
A: To change your login or password, click on "my account" located on top right of every page on our site. Login using your existing login and password. Once you get to your profile page, click on the large "edit"
button. You may then choose to change your login, your password or both. back to top

Q: I am experiencing some trouble with my shopping cart. What might be wrong?
A: Shopping cart problems usually occur from one or more of the following reasons:

  • Cookies are not enabled
  • The master clock on the computer is not set correctly
  • The terminal you are using is behind a firewall.
  • You are using a browser less than Internet Explorer 5.1.
  • Some people have trouble when using any Netscape browser.

If all else fails, try closing all programs, restart your computer or email us at CustomerService@beachcamera.com


Q: I'm sure I've registered before with Beach Camera's site; but when I try to log in, I'm denied access. What could cause this?
A: If you are sure you have already registered with our site, then the username and password you are entering do not exactly match. There may be a slight spelling error in one of them. You can easily register a new username and password by clicking on the "order now" button next to any product. (You will not have to order that product; it merely brings up the registration process. You can always delete the item from your shopping basket.)

When you are asked to enter your information, simply make up a username and password, and complete the form. That's all there is to it. (Don't forget to write down the username and password that you've chosen. You'll need them next time you shop with us.)



Q: I'm having trouble registering; I'm getting an error message when I submit my information. It tells me to try another username. What do I do?
A: We're sorry, but you have chosen a username and password combination that do not match. This can result from someone else having already picked this username and registering it before you. Please use your browser's "back" button, and pick a different username and password to register with us. back to top


Q: I'm having trouble registering. I don't know my username or password. What's wrong?
A: If you have not registered with us before, you don't have a username or password yet. You make up a username that you would like, and a password to go with it. You do this in the registration section. You can easily register a new username and password by clicking on the "order now" button next to any product. (You will not have to order that product; it merely brings up the registration process. You can always delete the item from your shopping basket.)


Q: I've forgotten my password. What should I do? Can you tell me my password?
A: For security reasons, we cannot give out anyone's password. However, you can reset your password by clicking on the �help, my password doesn�t work� link, entering your email address and clicking the Reset button. Alternatively, if you provided a password hint when creating your account, you can click on the �show hint� button. Finally, you can easily register a new username and password by clicking on the �I am a new customer� option and going thru with the ordering process.


Q: Will my credit card information be safe? How about my personal information?
A: We want you to know that every online transaction you make at Beach Camera will be 100% safe. Our web site utilizes VeriSign Secure Server IDs, which are the standard protocol for e-commerce transactions. We promise never to give away or sell your personal information for solicitations. And, as a member of the Better Business Bureau, we are fully dedicated to customer service and satisfaction. Beach Camera has utilized internal security in our business since 1983. We have millions of satisfied customers and have made millions of smooth transactions. back to top


Q: Can BeachCamera re-route my package?
A: We do not re-route any packages once the package is in transit.

Q: Can the signature on my package be waived?
A: We apologize, but for security purposes, we cannot waive the signature on a package.


Q: I didn't see an order confirmation page. Was my order submitted successfully?
A: If you didn't see an order confirmation page even though you clicked the last submit button, our server probably still received your order. This happens when communication back to your PC is interrupted following
your order submission. You may wish to contact our Customer Service Department at BeacCamera to make sure your order was received.


Q: Can I add, change or remove items from my order after it has been submitted?
A: No. Once an order is submitted it can only be amended or edited by calling customer service at 800-572-3224. Once our warehouses have scanned an order, items cannot be added or deleted. Once any box from
an order is shipped, the order cannot be voided. back to top


Q: How long does it generally take to process an order?
A: It takes one to two business days for us to process an order (prior to shipping it). Once the order has shipped, your estimated time of arrival will be determined by your selected shipping method and your local
FedEx guidelines for delivery.


Q: What should I do if an item is missing from my order?
A: First, verify that you've received a box for each tracking number associated with your order. If all boxes have been delivered but you're still missing an item, check the packing material for small items. Please call
BeachCamera Customer Service at 800-572-3224, if you're unable to locate an item.


Q: Can I pre-order or backorder a product that is currently out-of-stock?
A: At times we will accept pre-orders on select products and in that case you can place your order with us in advance. Your credit card will be billed after we have received the product and are ready to ship it.


Q: Are shipping costs added cumulatively for each item I order or do they reduce when multiple items are purchased?
A: When you order multiple items, most of the time the shipping is reduced in your shopping cart, depending on weight and size, safety and insurance required. Just place all items in the shopping cart, pick your
shipping method and you will be given shipping options with the reduced rates if the reduction applies. On certain items, due to significant shipping discounts offered on the item, the shipping will add cumulatively,
unless multiple items are purchased. back to top


If you have specific questions about your order please call 1-800-572-3224 or email us at customerservice@beachcamera.com


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