PSA: Gmail Users!
A few months ago, Google Mail (aka “Gmail”) made some changes to its user interface that have been causing a lot of confusion. The first of these changes — the tabbed inbox — was announced and is easy enough to figure out. The other change, though, was not well-publicized, and has been causing us and many other websites ranging from places that are not traditional “bulk email” sites like Fanfiction.net to places like vBulletin.com. To help you deal with these changes and to help you make your Gmail.com email account work better for you in the future, we’re posting this helpful guide on both the documented tab changes and the undocumented spam folder/score changes.
First of all, any Gmail user who visits the web interface has no doubt become very familiar with the three tabs that Gmail now uses to sort non-bulk email by default. But, just in case, here they are:
The first tab is, of course, the primary mail tab. Any email that looks like personal correspondence or professional correspondence will generally go here. Emails in this tab generally don’t have any images or HTML code embedded in them. The second tab, highlighted with blue, is the social tab. If you’re active on Facebook, Twitter, Pinterest, G+, LinkedIn, etc, you’ll generally check this tab to see if anyone from those sites is trying to get in touch with you. The final tab, highlighted with green, is the promotions tab. Emails that score as bulk or advertising emails generally wind up here. If you do not get an order confirmation email from us, this is the first place you should check if you are using the web interface.
If you are using an application such as Outlook or Thunderbird as your mail client and you notice you are not getting our emails anymore, or if you are using the web interface but our emails are not appearing in the first three tabs, then you’ll need to go your Gmail account on the web and look at all of the folder options on the left-hand side of the menu. Expand all of the folder listings by clicking on “More.”
Once there, navigate to the spam folder.
If you have a message in the spam folder that should not be considered spam — such as an order confirmation email from us — then click on that message and, within the message, indicate that it is not spam and should not be scored and treated as such by Gmail’s automatic filtration system.
It may take several emails before your Gmail account “learns” not to mark our emails as spam. Sometimes the filters learn the first time. Sometimes they take a few times to get it right.
If, after following these instructions, you’re still not getting our emails, please contact us by phone for further assistance.
– da Bird