Free Shipping on Most U.S. Orders
Easy Returns and Exchanges
Exceptional Customer Support

Free Shipping

Free ground shipping is available to home addresses in the contiguous United States. PO Boxes, Alaska, Hawaii, US Territories (including Puerto Rico), APO/FPO and addresses outside the United States are not eligible for free shipping.

FedEx Shipping

All merchandise except for oversized items (e.g. Flat screen LED TVs over 55" and plasma TVs over 51") advertised on Beachcamera.com are usually shipped via FedEx.

All packages shipped from Beachcamera.com require a signature upon delivery. Please arrange for someone to sign for the delivery if you are unable to do so. We recommend that you provide an email address so that we may keep you informed of the status of your order and send you tracking information. You will be able to track your order online or by phone for an estimated time of arrival. FedEx will attempt to deliver your package three times before returning it to Beachcamera.com

United States Postal Service (USPS) Shipping

Small items such as memory cards may be shipped by the Post Office.

If the destination address is a PO Box or an APO/FPO, we will ship your order via USPS since FedEx is unable to deliver to those destinations. We will provide tracking information via email after your order has shipped. Items delivered to a PO Box or an APO/FPO will be delivered in 7 - 10 business days. Final delivery for APO/FPO destinations will be subject to the Terms and Conditions of the APO/FPO services. Not all items can be shipped via USPS. Some items that are shipped via USPS may be subject to an additional shipping charge. If necessary, Beachcamera.com will contact you before the order is processed.

Oversized Merchandise Shipping

Oversized merchandise (Flat screen LED TVs over 55", plasma TVs over 51", BBQ Grills & Furniture) are shipped via a motor freight carrier that specializes in Home Delivery. Since these items are large and fragile, special handling is required, and cannot be shipped via our standard shipping options.

We take every precaution during our shipping preparation process to ensure that your order arrives to you in perfect condition. Each item on your order is scanned for accuracy of model and serial number. We apply large orange fragile sticker labels to notify the carrier that your shipment is fragile and requires special handling. The labels also include important step-by-step instructions on how to inspect and sign for your shipment. In addition to the manufacturer's standard foam and corrugated packaging, we also apply a special shock absorption polyethylene material to the outer carton of every TV. This safeguard will disperse energy from impact during transit, and eliminate damage to the product itself. Our professional appointment-based delivery service allows you to open and inspect your new TV prior to signing and accepting the TV. When you purchase a TV at Beachcamera.com, you can be sure that it will arrive perfect working order, and will remain that way for a long time to come.

Non-Deliverable Addresses

We are unable to delivery to the following addresses:

- Mail box drop off locations
- Hotels and motels
- Trade Shows, Conventions, Conferences

Standard Return Policy

We want you to love the items you purchase from Beachcamera.com. If you are not satisfied with your purchase for any reason, you may return items for a full refund within 45 days, subject to the conditions below.

- Returned merchandise must be in original condition and include all factory packed accessories and paperwork (e.g. battery, charger, cords, straps, unmarked warranty card, manuals, etc.), in the original manufacturer box and packaging with UPC, barcode, and serial number intact.

- Incomplete returns will receive a reduced credit, reflecting any missing peripherals.

- The product serial number must match the serial number in our database. Beachcamera.com maintains serial number tracking.

- We require that all approved returns of computers, tablets, and similar devices have the password removed or restored to the system default.

- Return merchandise must be double-boxed with no writing on the manufacturer's box. Your Return Authorization number should be prominently displayed on the outside of the shipping box.

You must contact our customer service department to arrange a return. All returns must be shipped to the following address:

BTC Beach Camera Returns
80 Carter Drive
Edison, NJ 08817

You must include the RA number issued to you by customer service, please be sure to write this number clearly on the return box.

Please be sure to save the shipment tracking number for your return. Merchandise lost or damaged during shipping is the shipper's responsibility.

Televisions over 65" must be returned via one of our Home Delivery Partners. Please contact us to schedule a pickup for your large TV return.

If your return is not the result of our error, the return shipping costs are the responsibility of the customer.

Television Returns

Buyer's Remorse for TVs in Brand New condition:
If you are not 100% satisfied with your TV purchase, you may return it within 30 days from delivery for a full refund, less return shipping fees. Please note that a 15% restocking fee may apply. All returned TVs must be in their original box and include all packing material, manuals, and accessories.

Damages:
We're here to help!
For Common Deliveries (FedEx, UPS):
Please inspect the TV and report any damages (e.g. cracked screen, scratches, dents, etc.) within 2 days by contacting us at 1.800.572.3224

For Special Handling/Freight deliveries:
Please open and inspect the TV prior to signing for it. If the TV is cracked or damaged, please refuse delivery and contact us immediately at 1.800.572.3224 .

Please note damage claims will be denied for the following:

- TVs with over 60 minutes of recorded usage
- TVs that have been moved from the original delivery address

All damage claims must be made within two (2) days of delivery. We will issue a refund and cover all shipping costs.

Manufacturer Defects:
Your TV is fully covered under your in-home one year Manufacturer's Warranty service. If any further assistance is needed, please contact us. *Open-Box units are covered under our in-house 90 day warranty.

Drones Returns

All defects can be handled under the manufacturer's warranty. For DJI brand drones, call DJI at 818-235-0789 and obtain a case number for the defect prior to requesting an RMA. Please note only Dead on Arrival units out of the box will be returnable to us (with a valid case number). DJI will NOT authorize any returns to us if there are any signs of use like dirt, grass stains, nicks or any signs of use. For these situations, the Return Authorization would need to be handled directly between the customer & DJI

Exceptions
  • Mattresses
  • Opened or Downloadable Software
  • Consumables, including batteries, paper and ink
  • Opened packages of Apparel, Bedding or Linens
  • Used Cookwear and BBQ Grills
  • Personal Body Massagers/Shavers
  • Special order items
  • Refunds

Refunds for returns are applied to the payment method used at the time of purchase. Once we receive and inspect the product we will credit your account. Please allow 5-7 business days for a credit to appear on your account.

Product Exchanges

If you purchased a product from Beachcamera.com that you wish to exchange for an alternative, you can return the item for a full refund and simply place a new order for the item you desire. A refund credit cannot be applied to a new purchase.

Defective Items

An item that was discovered to be defective upon receipt can be replaced or returned for a full refund.

Damage or Missing Items

Claims for items damaged in transit or missing items must be received within two business days of receipt of the shipment.

Replacement

We will send a product replacement after the authorized return has completed our receiving/inspection process. The replacement will ship within four business days following the receipt of your return. Please allow for additional processing time after holidays.

Although it is our goal to ship a replacement as quickly as possible, a replacement cannot be shipped before we receive and inspect the return. To receive a replacement more quickly, you may place a new order for the same item (shipping not included) and we will issue a refund for the full value of the returned product (including shipping) upon completion of our return process.

Contact Us

+1 (800) 572-3224

Customerservice@beachcamera.com

80 Carter Drive, Edison, NJ 08817

Product Details


OPEN BOX CONDITION DESCRIPTION

 

This OPEN BOX product has been inspected by our qualified in-house technicians to ensure 100% working condition & with all original accessories. It may contain minor cosmetic scratches or imperfect packaging. Returns will only be accepted if found defective. Please contact us with any questions before placing your order for further assistance

 

An uprated camera is equipped with a 1-inch 20-megapixel sensor capable of shooting 4K/60fps video and Burst Mode stills at 14 fps. The adoption of titanium alloy and magnesium alloy construction increases the rigidity of the airframe and reduces weight, making the Phantom 4 Pro similar in weight to the Phantom 4. The FlightAutonomy system adds dual rear vision sensors and infrared sensing systems for a total of 5-direction of obstacle sensing and 4-direction of obstacle avoidance.

CAMERA WITH 1-INCH 20MP SENSOR

The onboard camera has been redesigned to use a 1-inch 20-megapixel CMOS sensor. A custom engineered lens made up of eight elements is arranged in seven groups, it is the first DJI camera to use a mechanical shutter, eliminating rolling shutter distortion which can occur when taking images of fast moving subjects or when flying at high speed. In effect, it is as powerful as many traditional ground cameras. More powerful
video processing supports H.264 4K videos at 60fps or H.265 4K at 30fps, both with a 100Mbps bitrate. Advanced sensors and processors ensure everything is captured with more image detail and the image data needed for advanced post-production.

5-DIRECTION OF OBSTACLE SENSING

FlightAutonomy is expanded with an additional set of high-resolution stereo vision sensors placed at the rear in addition to the pair placed at the front as well as infrared sensing systems placed on the left and right sides. This network creates a total of 5-direction of obstacle sensing and 4-direction of obstacle avoidance, protecting the Phantom 4 Pro from more obstacles and giving filmmakers the confidence to capture more complex images.

REMOTE CONTROLLER WITH LIGHTBRIDGE HD

The Phantom 4 Pro controller integrates an upgraded Lightbridge HD video transmission system that adds 5.8 GHz transmission support. The ability to choose between 2.4GHz and 5.8GHz allows pilots to cut through interference and eliminates image lag caused when flying in an area with extensive 2.4GHz frequency use. Normally, Wi-Fi video transmission systems use a 2.4GHz frequency to work with a controller using a 5.8GHz frequency as this prevents interference that can occur when both use the same frequency. If using the same frequency the video transmission system and the remote controller will interfere with each other, causing image lag. The use of two different frequencies has drawbacks in terms of flight performance. For example, flight performance will be affected when either of the two frequencies suffer interference.

The Lightbridge HD video transmission system used in the Phantom 4 Pro uses TDM (Time Division Multiplexing) to transmit signals, allowing it to send controller signals and receive video transmission signals at the same frequency. As the 2.4GHz frequency band is often affected by Wi-Fi, 4G cell towers, and other types of interference in urban areas, a 5.8GHz band will increase transmission reliability. When switched on, the Phantom 4 Pro evaluates local signal levels, automatically choosing the transmission frequency with the lowest level of interference. This ensures the optimum range of a maximum video transmission of 4.3mi (7km)*

 

*Unobstructed, free of interference, when FCC compliant.

Draw

Draw is a brand new technology for waypoint control. Simply draw a route on screen and the Phantom 4 Pro will move in that direction while keeping its altitude locked. This allows the pilot to focus on camera control and enables more complex shots. There are two Draw modes that can be used in different scenarios.

Standard: The aircraft follows the route at a constant speed with the camera facing in the direction of flight.
Free: The aircraft only moves along the route when instructed. In this mode, the camera can face in any direction during a flight.

ActiveTrack

The Phantom 4 Pro automatically recognizes subjects, follows and captures them as they move, making it easier to get complex shots.

Following fast-moving objects can be very challenging, but advanced image recognition algorithms used by the Phantom 4 Pro allow it to recognize and track the object while keeping it in frame. This new algorithm also recognizes more subjects, from people to vehicles to animals, and will adjust its flight dynamics to match, ensuring smoother shots.

Pilots can now choose between:
Trace - Follow behind or in front of a subject, avoiding obstacles automatically.
Profile - Fly alongside a subject at a variety of angles to get profile shots of the subject.
Spotlight - Keep the camera trained on a subject while the aircraft flies almost anywhere.

TapFly

Fly in any direction visible on-screen with a simple tap. Tap anywhere on-screen to smoothly adjust the direction of flight while automatically avoiding obstacles * and tap the screen again or use control sticks to change direction. A new AR route function shows the aircraft's real-time flight direction for reference as its route is adjusted. As it can be difficult to control altitude, course, speed and camera pitch simultaneously using joysticks, TapFly Free allows a pilot to set the direction of flight, allowing them to turn the Phantom 4 Pro or tilt the gimbal as required without changing the direction of flight. In total, there are now three TapFly modes:

TapFly Forward - Tap to fly in the selected direction
TapFly Backward - Tap to fly in the opposite direction of the tap, i.e. tap in the bottom right corner of the screen to fly backward towards the top left.
TapFly Free - Lock the forward direction of the Phantom without locking the camera direction allowing it to turn as it flies.

*Obstacle Avoidance is not available with TapFly Free

Return to Home

In its upgraded Return to Home mode, the Phantom 4 Pro can automatically choose the best route to return home depending on environmental conditions. It records its route as it flies, allowing it to return along the same route avoiding obstacles if the control signal is disconnected.

Based on its altitude at the time of disconnection, the Phantom 4 Pro is also able to adjust its flight path to avoid obstacles it has seen during its flight. At takeoff, the Phantom 4 Pro will record the scene below and compare its recording with what it sees as it returns, for more precise landing. It can also detect the ground to see whether there is suitable spot for landing. If any obstacles are found, or there is water on the ground, it will alert the pilot and hover at an appropriate height, helping the aircraft to land more safely.

Gesture Mode

Using Gesture Mode, selfies can be captured easily using a few gestures without the remote controller. Advanced computer vision technology allows the Phantom 4 Pro to take instructions through gestures. The subject simply lifts their arms when facing the camera and the aircraft will recognize this movement by locking on and placing the subject in the center of the frame. When ready for a photo, the subject holds their arms out to signal the aircraft. A three second countdown will begin, making time to strike a pose, allowing moments to be captured without the remote control.

Technical Specifications

  • AIRCRAFT
    • Weight (Battery & Propellers Included) 1388 g
    • Diagonal Size (Propellers Excluded) 350 mm
    • Max Ascent Speed S-mode: 6 m/s; P-mode: 5 m/s
    • Max Descent Speed S-mode: 4 m/s; P-mode: 3 m/s
    • Max Speed 45 mph (72 kph) (S-mode); 36 mph (58 kph) (A-mode); 31 mph (50 kph) (P-mode)
    • Max Tilt Angle 42 degrees (S-mode); 35 degrees (A-mode); 25 degrees (P-mode)
    • Max Angular Speed 250 degrees/s (S-mode); 150 degrees/s (A-mode)
    • Max Service Ceiling Above Sea Level 19685 ft (6000 m)
    • Max Flight Time Approx. 30 minutes
    • Operating Temperature 32 degrees to 104 degrees F ( 0 degrees to 40 degrees C)
    • Satellite Positioning Systems GPS/GLONASS
    • GPS Hover Accuracy Range Vertical: +/-0.1 m (With Vision Positioning); +/-0.5 m (With GPS Positioning)
    • Horizontal: +/-0.3 m (With Vision Positioning); +/-1.5 m (With GPS Positioning)
  • VISION SYSTEM
    • Velocity Range <=31 mph (50 kph) at 6.6 ft (2 m) above ground
    • Altitude Range 0 - 33 ft (0 - 10 m)
    • Operating Range 0 - 33 ft (0 - 10 m)
    • Obstacle Sensory Range 2 - 98 ft (0.7 - 30 m)
    • FOV 60 degrees(Horizontal), +/-54 degrees(Vertical)
    • Detection Frequency 10Hz
    • Operating Environment Surfaces with clear patterns and adequate lighting (> 15 lux)
  • CAMERA
    • Sensor 1'' CMOS; Effective pixels: 20M
    • Lens FOV (Field of View) 84 degrees, 8.8 mm / 24 mm (35 mm format equivalent),
      f/2.8 - f/11.
      auto focus at 1 m - infinity
    • ISO Range Video: 100 - 3200 (Auto); 100 - 6400 (Manual)
    • Photo: 100 - 3200 (Auto); 100- 12800 (Manual)
    • Mechanical Shutter 8 - 1/2000 s
    • Electronic Shutter 1/2000 - 1/8000 s
    • Max Image Size 3:2 Aspect Ratio: 5472 x 3648
    • 4:3 Aspect Ratio: 4864 x 3648
    • 16:9 Aspect Ratio: 5472 x 3078
    • PIV Image Size 4096 x 2160 (4096 x 2160 24/25/30/48/50p)
      3840 x 2160 (3840 x 2160 24/25/30/48/50/60p)
      2720 x 1530 (2720 x 1530 24/25/30/48/50/60p)
      1920 x 1080 (1920 x 1080 24/25/30/48/50/60/120p)
      1280 x 720 (1280 x 720 24/25/30/48/50/60/120p)
    • Still Photography Modes Single Shot
    • Burst Shooting: 3/5/7/10/14 frames
    • Auto Exposure Bracketing (AEB): 3/5 bracketed
      frames at 0.7EV Bias
    • Interval: 2/3/5/7/10/15/30/60 s
    • Video Recording Modes H.265
    • C4K:4096x2160 24/25/30p @100Mbps
    • 4K:3840x2160 24/25/30p @100Mbps
      2.7K:2720x1530 24/25/30p @65Mbps
    • 2720x1530 48/50/60p @80Mbps
      FHD:1920x1080 24/25/30p @50Mbps
    • 1920x1080 48/50/60p @65Mbps
    • 1920x1080 120p @100Mbps
    • HD: 1280x720 24/25/30p @25Mbps
    • 1280x720 48/50/60p @35Mbps
    • 1280x720 120p @60Mbps
      H.264
      C4K:4096x2160 24/25/30/48/50/60p @100Mbps
      4K:3840x2160 24/25/30/48/50/60p @100Mbps
      2.7K:2720x1530 24/25/30p @80Mbps
    • 2720x1530 48/50/60p @100Mbps
      FHD:1920x1080 24/25/30p @60Mbps
    • 1920x1080 48/50/60 @80Mbps
    • 1920x1080 120p @100Mbps
      HD: 1280x720 24/25/30p @30Mbps
    • 1280x720 48/50/60p @45Mbps
    • 1280x720 120p @80Mbps
    • Video Storage Bitrate 100 Mbps
    • Supported File Systems FAT32 (<= 32 GB); exFAT (> 32 GB)
    • Photo JPEG, DNG (RAW), JPEG + DNG
    • Video MP4/MOV (AVC/H.264;HEVC/H.265)
    • Supported SD Cards Micro SD, Max Capacity: 128GB.
    • Write speed >=15MB/s, class 10 or UHS-1 rating required
    • Operating Temperature 32 degrees to 104 degrees F (0 degrees to 40 degrees C)

  • CHARGER
    • Voltage 17.4 V
    • Rated Power 100 W
  • GIMBAL
    • Stabilization 3-axis (pitch, roll, yaw)
    • Controllable Range Pitch: -90 degrees to +30 degrees
    • Max Controllable Angular Speed Pitch: 90 degrees/s
    • Angular Control Accuracy +/-0.01 degrees
  • INFRARED SENSING SYSTEM
    • Obstacle Sensory Range 0.6 - 23 ft (0.2 - 7 m)
    • FOV 70 degrees (Horizontal), +/-10 degrees (Vertical)
    • Detection Frequency 10 Hz
    • Operating Environment Surface with diffuse reflection material,
    • and reflectivity > 8% (such as wall, trees, humans, etc.)
  • REMOTE CONTROLLER
    • Operating Frequency 2.400 - 2.483 GHz and 5.725 - 5.825 GHz
    • Max Transmission Distance 2.400 GHz - 2.483 GHz(Unobstruoted, free of interference)
      FCC: 4.3mi (7km);
      CE: 2.2mi (3.5km);
      SRRC: 2.5mi (4 km)
    • 5.725 GHz - 5.825 GHz(Unobstruoted, free of interference)
      FCC: 4.3mi (7km);
      CE: 1.2mi (2 km);
      SRRC: 2.5mi (4 km)
    • Operating Temperature 32 degrees to 104 degrees F (0 degrees to 40 degrees C)
    • Battery 6000mAh LiPo 2S
    • Transmitter Power (EIRP) 2.400 GHz - 2.483 GHz
    • FCC: 26 dBm; CE: 17 dBm; SRRC: 20 dBm
      5.725 GHz - 5.825 GHz
    • FCC: 28 dBm; CE: 14 dBm; SRRC: 20 dBm
    • Operating Voltage 1.2 A @7.4 V
    • Video Output Port GL300E: HDMI,USB
    • GL300F: USB
    • Mobile Device Holder GL300E:Built-in display device (5.5 inch screen, 1920x1080,
      1000 cd/m2, Android system, 4G RAM+16G ROM)
    • GL300F:Tablets and smart phones
  • INTELLIGENT FLIGHT BATTERY (PH4-5870MAH-15.2V)
    • Capacity 5870 mAh
    • Voltage 15.2 V
    • Battery Type LiPo 4S
    • Energy 89.2 Wh
    • Net Weight 468 g
    • Charging Temperature Range 14 degrees to 104 degrees F (-10 degrees to 40 degrees C)
    • Max Charging Power 100 W