Refund policy

Return Policy

We want you to love the items you purchase from Beachcamera.com. If you are not satisfied with your purchase for any reason, you may return items for a full refund within 30 days, subject to the conditions below.

 

  • Returned merchandise must be in original condition and include all factory packed accessories and paperwork (e.g. battery, charger, cords, straps, unmarked warranty card, manuals, etc.), in the original manufacturer box and packaging with UPC, barcode, and serial number intact.
  • Incomplete returns will receive a reduced credit, reflecting any missing peripherals.
  • The product serial number must match the serial number in our database. Buydig.com maintains serial number tracking.
  • We require that all approved returns of computers, tablets, and similar devices have the password removed or restored to the system default.
  • Return merchandise must be double-boxed with no writing on the manufacturer's box. Your Return Authorization number should be prominently displayed on the outside of the shipping box.

 

 Non Returnable Items 

The following items may not be returned:

 

  • A/V Furniture
  • Apple iPods
  • Consumables, including but not limited to, recordable media, film, tapes, batteries, paper, and ink
  • Drones - All defects can be handled under the manufacturer's warranty. For DJI brand drones, call DJI at 818-235-0789 and obtain a case number for the defect prior to requesting an RMA. Please note only Dead on Arrival units out of the box will be returnable to us (with a valid case number). DJI will NOT authorize any returns to us if there are any signs of use like dirt, grass stains, nicks or any signs of use. For these situations, the Return Authorization would need to be handled directly between the customer & DJI
  • Mattresses
  • Mobile Phones
  • Opened Software and Downloadable Software
  • Personal Body Massagers
  • Opened packages of Apparel, Bedding or Linens
  • Used Cookwear
  • BBQ Grills
  • Shavers
  • Special order items

 

You must contact our customer service department to arrange a return. All returns must be shipped to the following address:

BTC Beach Camera Returns
80 Carter Drive
Edison, NJ 08817

You must include the RA number issued to you by customer service, please be sure to write this number clearly on the return box.

Please be sure to save the shipment tracking number for your return. Merchandise lost or damaged during shipping is the shipper's responsibility.

Televisions over 65" must be returned via one of our Home Delivery Partners. Please contact us to schedule a pickup for your large TV return.

If your return is not the result of our error, the return shipping costs are the responsibility of the customer.