Free Shipping on Most U.S. Orders
Easy Returns and Exchanges
Exceptional Customer Support

Free Shipping

Free ground shipping is available to home addresses in the contiguous United States. PO Boxes, Alaska, Hawaii, US Territories (including Puerto Rico), APO/FPO and addresses outside the United States are not eligible for free shipping.

FedEx Shipping

All merchandise except for oversized items (e.g. Flat screen LED TVs over 55" and plasma TVs over 51") advertised on Beachcamera.com are usually shipped via FedEx.

All packages shipped from Beachcamera.com require a signature upon delivery. Please arrange for someone to sign for the delivery if you are unable to do so. We recommend that you provide an email address so that we may keep you informed of the status of your order and send you tracking information. You will be able to track your order online or by phone for an estimated time of arrival. FedEx will attempt to deliver your package three times before returning it to Beachcamera.com

United States Postal Service (USPS) Shipping

Small items such as memory cards may be shipped by the Post Office.

If the destination address is a PO Box or an APO/FPO, we will ship your order via USPS since FedEx is unable to deliver to those destinations. We will provide tracking information via email after your order has shipped. Items delivered to a PO Box or an APO/FPO will be delivered in 7 - 10 business days. Final delivery for APO/FPO destinations will be subject to the Terms and Conditions of the APO/FPO services. Not all items can be shipped via USPS. Some items that are shipped via USPS may be subject to an additional shipping charge. If necessary, Beachcamera.com will contact you before the order is processed.

Oversized Merchandise Shipping

Oversized merchandise (Flat screen LED TVs over 55", plasma TVs over 51", BBQ Grills & Furniture) are shipped via a motor freight carrier that specializes in Home Delivery. Since these items are large and fragile, special handling is required, and cannot be shipped via our standard shipping options.

We take every precaution during our shipping preparation process to ensure that your order arrives to you in perfect condition. Each item on your order is scanned for accuracy of model and serial number. We apply large orange fragile sticker labels to notify the carrier that your shipment is fragile and requires special handling. The labels also include important step-by-step instructions on how to inspect and sign for your shipment. In addition to the manufacturer's standard foam and corrugated packaging, we also apply a special shock absorption polyethylene material to the outer carton of every TV. This safeguard will disperse energy from impact during transit, and eliminate damage to the product itself. Our professional appointment-based delivery service allows you to open and inspect your new TV prior to signing and accepting the TV. When you purchase a TV at Beachcamera.com, you can be sure that it will arrive perfect working order, and will remain that way for a long time to come.

Non-Deliverable Addresses

We are unable to delivery to the following addresses:

- Mail box drop off locations
- Hotels and motels
- Trade Shows, Conventions, Conferences

Standard Return Policy

We want you to love the items you purchase from Beachcamera.com. If you are not satisfied with your purchase for any reason, you may return items for a full refund within 45 days, subject to the conditions below.

- Returned merchandise must be in original condition and include all factory packed accessories and paperwork (e.g. battery, charger, cords, straps, unmarked warranty card, manuals, etc.), in the original manufacturer box and packaging with UPC, barcode, and serial number intact.

- Incomplete returns will receive a reduced credit, reflecting any missing peripherals.

- The product serial number must match the serial number in our database. Beachcamera.com maintains serial number tracking.

- We require that all approved returns of computers, tablets, and similar devices have the password removed or restored to the system default.

- Return merchandise must be double-boxed with no writing on the manufacturer's box. Your Return Authorization number should be prominently displayed on the outside of the shipping box.

You must contact our customer service department to arrange a return. All returns must be shipped to the following address:

BTC Beach Camera Returns
80 Carter Drive
Edison, NJ 08817

You must include the RA number issued to you by customer service, please be sure to write this number clearly on the return box.

Please be sure to save the shipment tracking number for your return. Merchandise lost or damaged during shipping is the shipper's responsibility.

Televisions over 65" must be returned via one of our Home Delivery Partners. Please contact us to schedule a pickup for your large TV return.

If your return is not the result of our error, the return shipping costs are the responsibility of the customer.

Television Returns

Buyer's Remorse for TVs in Brand New condition:
If you are not 100% satisfied with your TV purchase, you may return it within 30 days from delivery for a full refund, less return shipping fees. Please note that a 15% restocking fee may apply. All returned TVs must be in their original box and include all packing material, manuals, and accessories.

Damages:
We're here to help!
For Common Deliveries (FedEx, UPS):
Please inspect the TV and report any damages (e.g. cracked screen, scratches, dents, etc.) within 2 days by contacting us at 1.800.572.3224

For Special Handling/Freight deliveries:
Please open and inspect the TV prior to signing for it. If the TV is cracked or damaged, please refuse delivery and contact us immediately at 1.800.572.3224 .

Please note damage claims will be denied for the following:

- TVs with over 60 minutes of recorded usage
- TVs that have been moved from the original delivery address

All damage claims must be made within two (2) days of delivery. We will issue a refund and cover all shipping costs.

Manufacturer Defects:
Your TV is fully covered under your in-home one year Manufacturer's Warranty service. If any further assistance is needed, please contact us. *Open-Box units are covered under our in-house 90 day warranty.

Drones Returns

All defects can be handled under the manufacturer's warranty. For DJI brand drones, call DJI at 818-235-0789 and obtain a case number for the defect prior to requesting an RMA. Please note only Dead on Arrival units out of the box will be returnable to us (with a valid case number). DJI will NOT authorize any returns to us if there are any signs of use like dirt, grass stains, nicks or any signs of use. For these situations, the Return Authorization would need to be handled directly between the customer & DJI

Exceptions
  • Mattresses
  • Opened or Downloadable Software
  • Consumables, including batteries, paper and ink
  • Opened packages of Apparel, Bedding or Linens
  • Used Cookwear and BBQ Grills
  • Personal Body Massagers/Shavers
  • Special order items
  • Refunds

Refunds for returns are applied to the payment method used at the time of purchase. Once we receive and inspect the product we will credit your account. Please allow 5-7 business days for a credit to appear on your account.

Product Exchanges

If you purchased a product from Beachcamera.com that you wish to exchange for an alternative, you can return the item for a full refund and simply place a new order for the item you desire. A refund credit cannot be applied to a new purchase.

Defective Items

An item that was discovered to be defective upon receipt can be replaced or returned for a full refund.

Damage or Missing Items

Claims for items damaged in transit or missing items must be received within two business days of receipt of the shipment.

Replacement

We will send a product replacement after the authorized return has completed our receiving/inspection process. The replacement will ship within four business days following the receipt of your return. Please allow for additional processing time after holidays.

Although it is our goal to ship a replacement as quickly as possible, a replacement cannot be shipped before we receive and inspect the return. To receive a replacement more quickly, you may place a new order for the same item (shipping not included) and we will issue a refund for the full value of the returned product (including shipping) upon completion of our return process.

Contact Us

+1 (800) 572-3224

Customerservice@beachcamera.com

80 Carter Drive, Edison, NJ 08817

Product Description

Meet DJI Neo! Your Personal Videographer

Weighing just 135 grams, this palm-sized drone offers effortless takeoff and landing directly from your hand. Since it doesn't need a remote controller, it's perfect for on-the-go adventures. Equipped with AI subject tracking, Neo keeps your subject in frame for perfect follow shots, while 4K/30fps ultra-stabilized video ensures every moment is captured in rich detail.

Neo supports various control options, from the DJI Fly app to remote controllers, RC Motion, and DJI Goggles, giving you the freedom to fly your way. And with full-coverage propeller guards, you can fly confidently and safely every time.

Enjoy a fresh perspective on everyday life with DJI Neo

Product Features:

  • Under 249 g

  • 135 g, Light & Portable

  • Palm Takeoff & Landing

  • Easy Editing With QuickShots

  • Multiple Control Options

  • 4K Ultra-Stabilized Video

  • Full-Coverage Propeller Guards

 

From Your Hand to the Sky—Palm Takeoff

At just 135g with full-coverage propeller guards, Neo gracefully takes off from your palm and captures footage automatically.

 

Take Center Stage

DJI Neo keeps you perfectly framed as you bike, skate, or hike, ensuring captivating shots that effortlessly keep up with your pace.

 

Spark Creativity With QuickShots

DJI Neo's intelligent shooting modes, like Follow, Expanse, Circle, and more, provide a dynamic range of options to elevate your footage.

 

Mobile App Control 

Connect DJI Neo to your smartphone via Wi-Fi and the DJI Fly app. Use virtual joysticks to steer Neo, customize tracking angles, and adjust distance.

 

Voice Control

The DJI Fly app wakes to the words "Hey Fly" and allows DJI Neo to perform according to your spoken flight directives for hands-free operation.

 

4K Ultra-Stabilized Video

Captures 4K/30fps RockSteady/HorizonBalancing videos that maintain clear highlight and shadow footage while staying stable during fast maneuvers.

 

Into the Air at the Press of a Button

By simply pressing the mode button and selecting the desired shooting mode, Neo will automatically snap 12MP stills with its 1/2-inch image sensor or produce 4K UHD stabilized videos at 4K/30fps1 using DJI's powerful stabilization algorithms. Upon completion, Neo will return to the user's palm.

 

Tell Your Story with QuickShots

Neo's AI algorithms have been created to keep the subject within frame. Whether cycling, skateboarding or hiking, captivating shots can be created with ease. Additional creativity can be achieved by taking advantage of Neo’s QuickShots, which has six intelligent shooting modes1, offering a range of different recording angles.

Expanse: Videographer flies backward and ascends, with the camera locked on the subject, and records a video.

Circle: Videographer circles around the subject.

Rocket: Videographer ascends with the camera pointing downward.

Spotlight: Videographer rotates while keeping the object of interest within the frame

Helix: Videographer ascends and spirals around the subject.

Boomerang: Videographer flies around the subject in an oval path, ascending as it flies away from its starting point and descending as it flies back. Its starting point forms one end of the oval’s long axis, while the other end is at the subject's opposite side from the starting point.

 

Control It Your Way

Neo has been designed to fly with style and capture hassle-free photos and videos. It can be piloted using one-button QuickShots or voice control1 which is enabled with the “Hey Fly” command. With a Wi-Fi connection, Neo can also be controlled using the DJI Fly app’s virtual joysticks on the app’s interface with a control range of up to 50 meters1. Within the app, the perspective and distance can be set, giving extra freedom to shoot from afar or up close.

 

Stabilization as Standard

Neo is equipped with a single-axis mechanical gimbal and is capable of handling high-speeds or flights with lots of maneuvers. When combined with RockSteady or HorizonBalancing stabilization, overall image shake is significantly reduced and horizon tilt is corrected within ±45°1, for smooth and stable footage that maintains clarity in both highlight and shadow areas. Using an infrared and monocular vision positioning system, Neo can hover steadily in the air, maintaining stability even in Level 4 wind conditions. It also supports automatic Return to Home (RTH) for convenient, worry-free operation.

 

Transfer Content and Record Sound Wirelessly

Using the DJI Fly app, phones and videos captured with Neo can be transferred instantly via high-speed QuickTransfer. This wireless transfer makes post production and sharing smoother. The DJI Fly app offers a vast selection of templates, sound effects, and image effects, for quick and easy editing.

 

Audio can also easily be recorded wirelessly with the simple tap of a button on the DJI Fly app, either through the smartphone’s built-in microphone or DJI Mic 2 via Bluetooth for even higher audio quality. The app automatically eliminates propeller noise and merges the audio track with the footage, ensuring a clear sound even when shooting low-angle vlogs.

 

For convenient charging, connect Neo directly to a power source using a Type-C data cable. Additionally, the Two-Way Charging Hub can charge three batteries simultaneously1, increasing both charging speed and efficiency.

Specifications

·       Takeoff Weight

·       Approx. 135 g

·       Dimensions

·       130×157×48.5 mm (L×W×H)

·       Max Ascent Speed

·       0.5 m/s (Cine mode)
2 m/s (Normal mode)
3 m/s (Sport mode)

·       Max Descent Speed

·       0.5 m/s (Cine mode)
2 m/s (Normal mode)
2 m/s (Sport mode)

·       Max Horizontal Speed (near sea level, no wind)

·       6 m/s (Normal mode)
8 m/s (Sport mode)
16 m/s (Manual mode)

·       Max Takeoff Altitude

·       2000 m

Measured in a windless environment when taking off from an altitude of 2000 m and ascending vertically by 120 m, using Sport mode, and from 100% battery level until 20%. Data is for reference only. Always pay attention to reminders on the camera view during your flight.

·       Max Flight Time

·       Approx. 18 mins (approx. 17 mins with the Propeller Guards)*
Each battery allows Neo to perform at least 20 palm takeoff and landing for shoots in succession**

* Measured when flying forward at a speed of 2 m/s in a windless environment 20 m above sea level, with camera parameters set to 1080p/30fps, video mode off, and from 100% battery level until 0%. Results may vary depending on the environment, actual use, and firmware version.
** Measured after DJI Neo is activated, with a fully charged battery and default settings, and using Circle, Rocket, and Expanse modes, and is for reference only.

·       Max Hovering Time

·       Approx. 18 mins (approx. 17 mins with the Propeller Guards)

Measured when hovering in a windless environment 20 m above sea level, with camera parameters set to 1080p/30fps, video mode off, and from 100% battery level until 0%. Results may vary depending on the environment, actual use, and firmware version.

·       Max Flight Distance

·       7 km‌

Measured when flying forward at a speed of 8 m/s in a windless environment 20 m above sea level, with camera parameters set to 1080p/30fps, video mode off, and from 100% battery level until 0%. Results may vary depending on the environment, actual use, and firmware version.

·       Max Wind Speed Resistance

·       8 m/s (Level 4)

·       Operating Temperature

·       -10° to 40° C (14° to 104° F)

·       Class

·       C0 (EU)

Camera

·       Image Sensor

·       1/2-inch image sensor

·       Lens

·       FOV: 117.6°
Format Equivalent: 14 mm
Aperture: f/2.8
Focus: 0.6 m to ∞

·       ISO Range

·       100-6400 (Auto)
100-6400 (Manual)

·       Shutter Speed

·       Video: 1/8000-1/30 s
Photo: 1/8000-1/10 s

·       Max Image Size

·       12 MP Photo
4000×3000 (4∶3)
4000×2256 (16∶9)

·       Still Photography Modes

·       Single/Timed Shot

·       Photo Format

·       JPEG

·       Video Resolution

·       EIS Off:
4K (4:3): 3840×2880@30fps
1080p (4:3): 1440×1080@60/50/30fps

EIS On:
4K (16:9): 3840×2160@30fps
1080p (16:9): 1920×1080@60/50/30fps

·       Video Format

·       MP4

·       Max Video Bitrate

·       75Mbps

·       Supported File System

·       exFAT

·       Color Mode

·       Normal

·       EIS

·       Supports RockSteady, HorizonBalancing, and turning stabilization off.*

* When using a 16:9 aspect ratio, only RockSteady or HorizonBalancing can be enabled. Stabilization is not available in 4:3 aspect ratio. When stabilization is turned off, footage captured supports offline stabilization with Gyroflow.

Gimbal

·       Stabilization

·       Single-axis mechanical gimbal (tilt)

·       Mechanical Range

·       Tilt: -120° to 120°

·       Controllable Range

·       Tilt: -90° to 60°

·       Max Control Speed (tilt)

·       100°/s

·       Angular Vibration Range

·       ±0.01°

·       Image Roll Correction

·       Supports correction of footage recorded on Neo
Live view correction is unavailable only when used with additional accessories.

Sensing

·       Sensing Type

·       Downward visual positioning

·       Downward

·       Precise Hovering Range: 0.5-10 m

·       Operating Environment

·       Downward:
Non-reflective, discernible surfaces with diffuse reflectivity of >20% (such as walls, trees, or people)
Adequate lighting (lux > 15, normal indoor lighting conditions)

Wi-Fi:

·       Protocol

·       802.11a/b/g/n/ac

·       Operating Frequency

·       2.400-2.4835 GHz
5.725-5.850 GHz

Operating frequency allowed varies among countries and regions. Please refer to local laws and regulations for more information.

·       Transmitter Power (EIRP)

·       2.4 GHz:
< 20 dBm (FCC/CE/SRRC/MIC)

5.8 GHz:
20 dBm (FCC/SRRC)
14 dBm (CE)

·       Effective Operating Range

·       50 m

Tested in an outdoor open environment free of interference. The video transmission distance varies by operating environment.

Bluetooth

·       Protocol

·       Bluetooth 5.1

·       Operating Frequency

·       2.400-2.4835 GHz

Operating frequency allowed varies among countries and regions. Please refer to local laws and regulations for more information.

·       Transmitter Power (EIRP)

·       10 dBm

Battery

·       Capacity

·       1435 mAh

·       Weight

·       Approx. 45 g

·       Nominal Voltage

·       7.3 V

·       Max Charging Voltage

·       8.6 V

·       Type

·       Li-ion

·       Energy

·       10.5 Wh

·       Charging Temperature

·       5° to 40° C (14° to 104° F)

·       Charging Time

·       When Using the Two-Way Charging Hub (60W max charging power): Approx. 60 minutes to charge three batteries simultaneously from 0% to 100%
When Directly Charging Neo (15W max charging power): Approx. 50 minutes to charge from 0% to 100%

Charger

·       Recommended Charger

·       DJI 65W Portable Charger
USB Power Delivery charger

Battery Charging Hub

·       Input

·       5 V, 3 A
9 V, 3 A
12 V, 3 A
15 V, 3 A
20 V, 3 A

·       Output (charging)

·       5 V, 2 A

·       Charging Type

·       3 batteries charged simultaneously

The number of batteries that can be charged simultaneously depends on the power of the charger used. Using a charger of more than 45 W allows for charging three batteries at once while using a charger of less than 45 W can only charge two batteries simultaneously. Refer to the charging protocols supported by the charger.

·       Compatibility

·       DJI Neo Intelligent Flight Battery