Western Digital My Cloud EX2 10 TB Personal Cloud Storage- OPEN BOX
- WD's high-performance, two-bay NAS works right out of the box featuring ultra-reliable WD Red NAS hard drives. Keep your photos, videos, music and files safe at home or your small office with access from anywhere.
Western Digital My Cloud EX2 10 TB Personal Cloud Storage- OPEN BOX
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What's In The Box
- Two-bay personal cloud storage
- Ethernet cable
- AC adater
- Quick Install Guide
Free Shipping
Free ground shipping is available to home addresses in the contiguous United States. PO Boxes, Alaska, Hawaii, US Territories (including Puerto Rico), APO/FPO and addresses outside the United States are not eligible for free shipping.
FedEx Shipping
All merchandise except for oversized items (e.g. Flat screen LED TVs over 55" and plasma TVs over 51") advertised on Beachcamera.com are usually shipped via FedEx.
All packages shipped from Beachcamera.com require a signature upon delivery. Please arrange for someone to sign for the delivery if you are unable to do so. We recommend that you provide an email address so that we may keep you informed of the status of your order and send you tracking information. You will be able to track your order online or by phone for an estimated time of arrival. FedEx will attempt to deliver your package three times before returning it to Beachcamera.com
United States Postal Service (USPS) Shipping
Small items such as memory cards may be shipped by the Post Office.
If the destination address is a PO Box or an APO/FPO, we will ship your order via USPS since FedEx is unable to deliver to those destinations. We will provide tracking information via email after your order has shipped. Items delivered to a PO Box or an APO/FPO will be delivered in 7 - 10 business days. Final delivery for APO/FPO destinations will be subject to the Terms and Conditions of the APO/FPO services. Not all items can be shipped via USPS. Some items that are shipped via USPS may be subject to an additional shipping charge. If necessary, Beachcamera.com will contact you before the order is processed.
Oversized Merchandise Shipping
Oversized merchandise (Flat screen LED TVs over 55", plasma TVs over 51", BBQ Grills & Furniture) are shipped via a motor freight carrier that specializes in Home Delivery. Since these items are large and fragile, special handling is required, and cannot be shipped via our standard shipping options.
We take every precaution during our shipping preparation process to ensure that your order arrives to you in perfect condition. Each item on your order is scanned for accuracy of model and serial number. We apply large orange fragile sticker labels to notify the carrier that your shipment is fragile and requires special handling. The labels also include important step-by-step instructions on how to inspect and sign for your shipment. In addition to the manufacturer's standard foam and corrugated packaging, we also apply a special shock absorption polyethylene material to the outer carton of every TV. This safeguard will disperse energy from impact during transit, and eliminate damage to the product itself. Our professional appointment-based delivery service allows you to open and inspect your new TV prior to signing and accepting the TV. When you purchase a TV at Beachcamera.com, you can be sure that it will arrive perfect working order, and will remain that way for a long time to come.
Non-Deliverable Addresses
We are unable to delivery to the following addresses:
- Mail box drop off locations
- Hotels and motels
- Trade Shows, Conventions, Conferences
Standard Return Policy
We want you to love the items you purchase from Beachcamera.com. If you are not satisfied with your purchase for any reason, you may return items for a full refund within 45 days, subject to the conditions below.
- Returned merchandise must be in original condition and include all factory packed accessories and paperwork (e.g. battery, charger, cords, straps, unmarked warranty card, manuals, etc.), in the original manufacturer box and packaging with UPC, barcode, and serial number intact.
- Incomplete returns will receive a reduced credit, reflecting any missing peripherals.
- The product serial number must match the serial number in our database. Beachcamera.com maintains serial number tracking.
- We require that all approved returns of computers, tablets, and similar devices have the password removed or restored to the system default.
- Return merchandise must be double-boxed with no writing on the manufacturer's box. Your Return Authorization number should be prominently displayed on the outside of the shipping box.
You must contact our customer service department to arrange a return. All returns must be shipped to the following address:
BTC Beach Camera Returns
80 Carter Drive
Edison, NJ 08817
You must include the RA number issued to you by customer service, please be sure to write this number clearly on the return box.
Please be sure to save the shipment tracking number for your return. Merchandise lost or damaged during shipping is the shipper's responsibility.
Televisions over 65" must be returned via one of our Home Delivery Partners. Please contact us to schedule a pickup for your large TV return.
If your return is not the result of our error, the return shipping costs are the responsibility of the customer.
Television Returns
Buyer's Remorse for TVs in Brand New condition:
If you are not 100% satisfied with your TV purchase, you may return it within 30 days from delivery for a full refund, less return shipping fees. Please note that a 15% restocking fee may apply. All returned TVs must be in their original box and include all packing material, manuals, and accessories.
Damages:
We're here to help!
For Common Deliveries (FedEx, UPS):
Please inspect the TV and report any damages (e.g. cracked screen, scratches, dents, etc.) within 2 days by contacting us at 1.800.572.3224
For Special Handling/Freight deliveries:
Please open and inspect the TV prior to signing for it. If the TV is cracked or damaged, please refuse delivery and contact us immediately at 1.800.572.3224 .
Please note damage claims will be denied for the following:
- TVs with over 60 minutes of recorded usage
- TVs that have been moved from the original delivery address
All damage claims must be made within two (2) days of delivery. We will issue a refund and cover all shipping costs.
Manufacturer Defects:
Your TV is fully covered under your in-home one year Manufacturer's Warranty service. If any further assistance is needed, please contact us. *Open-Box units are covered under our in-house 90 day warranty.
Drones Returns
All defects can be handled under the manufacturer's warranty. For DJI brand drones, call DJI at 818-235-0789 and obtain a case number for the defect prior to requesting an RMA. Please note only Dead on Arrival units out of the box will be returnable to us (with a valid case number). DJI will NOT authorize any returns to us if there are any signs of use like dirt, grass stains, nicks or any signs of use. For these situations, the Return Authorization would need to be handled directly between the customer & DJI
Exceptions
- Mattresses
- Opened or Downloadable Software
- Consumables, including batteries, paper and ink
- Opened packages of Apparel, Bedding or Linens
- Used Cookwear and BBQ Grills
- Personal Body Massagers/Shavers
- Special order items
- Refunds
Refunds for returns are applied to the payment method used at the time of purchase. Once we receive and inspect the product we will credit your account. Please allow 5-7 business days for a credit to appear on your account.
Product Exchanges
If you purchased a product from Beachcamera.com that you wish to exchange for an alternative, you can return the item for a full refund and simply place a new order for the item you desire. A refund credit cannot be applied to a new purchase.
Defective Items
An item that was discovered to be defective upon receipt can be replaced or returned for a full refund.
Damage or Missing Items
Claims for items damaged in transit or missing items must be received within two business days of receipt of the shipment.
Replacement
We will send a product replacement after the authorized return has completed our receiving/inspection process. The replacement will ship within four business days following the receipt of your return. Please allow for additional processing time after holidays.
Although it is our goal to ship a replacement as quickly as possible, a replacement cannot be shipped before we receive and inspect the return. To receive a replacement more quickly, you may place a new order for the same item (shipping not included) and we will issue a refund for the full value of the returned product (including shipping) upon completion of our return process.
Product Details
***OPEN BOX***
This OPEN BOX product you are browsing has been inspected by our qualified technicians to ensure that it meets factory specifications and includes all factory packed accessories. It is guaranteed to be in perfect working order but it is sold in "AS IS" condition (for example, the box may be torn, there may be cosmetic scratches, etc), returns will not be accepted unless the item is found to be defective. Please contact us with any questions BEFORE placing an order. We accept PayPal and all major credit cards. We do our best to describe each item we are selling to the best of our ability. Bear in mind that the item is sold as-is.
Use the "contact us" page to request additional information or images on this product
My Cloud EX2 Personal Cloud Storage – Ultimate reliability from the trusted name in storage.
WD's high-performance, two-bay NAS works right out of the box featuring ultra-reliable WD Red NAS hard drives. Keep your photos, videos, music and files safe at home or your small office with access from anywhere. Choose from multiple backup options, stream large files to any screen and customize your NAS with a full suite of apps.
Featuring WD Red NAS hard drives - Works right out of the box with integrated WD Red hard drives for ultimate compatibility in the unique 24x7 NAS operating environment.
Easy to set up, easy to manage - Effortlessly install drives or hot swap with WD's advanced, all-metal enclosure design. WD's powerful dashboard means you are always in control.
Extensive data protection - Manage your data with RAID 0, 1; JBOD and spanning drive modes. Then, protect it with RAID 1, USB, cloud or LAN/WAN backup options.
Ultimate reliability - WD's populated system comes complete with integrated WD Red NAS hard drives, pre-set in RAID 1 mode for ultimate protection for your data from the start.
High-performance NAS - 512 MB memory and 1.2 GHz processor deliver reliable, fast performance for your home or small office.
Drive management - Control your data with multiple drive management options including RAID 0, 1; JBOD and spanning modes.
Data protection at its best - You're armed with multiple options to secure your data from loss. Choose from RAID 1, USB, cloud or LAN/WAN backup depending upon your data security needs.
Easy to manage - A powerful dashboard means your system is always under your control. Monitor your drives, manage users and utilize energy-saving features. Email and mobile alerts keep you informed on My Cloud EX2 status.
Award-winning mobile and desktop apps - With WD's My Cloud apps, you can upload, access and share your documents from anywhere. Conveniently transfer files from your public cloud accounts to My Cloud EX2 using the mobile app.
Powerful apps to customize your NAS - Featuring industry-leading apps, including aMule, Transmission, Icecast, Joomla!, phpBB, phpMyAdmin, SqueezeCenter and more. For the most recent apps available, visit wd.com/ex2.
Advanced serving options - Integrated file server, FTP server, backup server and P2P torrent download server.
Stream media to your connected devices - Stream videos and photos to connected TVs, media players, gaming consoles and other DLNA/UPnP devices. Features a Twonky DLNA-certified media server. And with My Cloud EX2 iTunes support, you can easily stream your music collection.
Back up, your way - Protect your data via remote backup to another My Cloud EX2 or My Cloud EX4, integrated cloud backup or local LAN/WAN backup. Enjoy peace of mind with WD SmartWare Pro for PC users and Apple Time Machine compatibility for Mac users.
Expand your capacity - Simply attach a compatible USB hard drive directly to one of the two USB 3.0 expansion ports on My Cloud EX2 and instantly expand your storage capacity.
Energy-saving features - Save energy with disk spin-down and scheduled power on/off.
Advanced features - A full suite of advanced features to power your home or office including: iSCSI target, full-featured FTP services, jumbo frame support, iPv4/iPv6 ready, UPS support (USB and network), real-time resource monitor, volume encryption with boot-up password, SNMP and virtual volumes.
Your own personal cloud - Unlike public clouds, My Cloud EX2 allows you to keep all your content in one safe place at home or your office and access it from anywhere with computers, tablets and smartphones. No monthly fees. No limits.
My Cloud personal cloud storage products work concurrently with multiple operating systems including Mac OS, Windows 8, iOS and Android with mobile apps.
Features
- Two-bay trayless enclosure design, 4 – 8 TB
- Multiple drive management options, including RAID 0, RAID 1, JBOD and spanning
- Multiple data protection options, including RAID 1, USB, cloud or LAN/WAN backup
- Includes WD SmartWare Pro for PC users and is Apple Time Machine compatible for Mac users
- Twonky 7.2 DLNA 1.5 & UPnP certified media server
- iTunes support
- Anywhere access from computers, tablets and smartphones with My Cloud desktop and mobile apps
- Advanced software suite including FTP and P2P torrent download servers, Transmission, Icecast, WordPress and many others
- Optimized for WD Red drives with WD's exclusive NASware technology
- Dual USB 3.0 expansion ports
Ideal for
- Centralizing and organizing your important documents, photos, videos and music in one secure location
- Securing your data from loss with RAID 1, USB, cloud or local LAN/WAN backup
- Streaming media to connected TVs, media players and gaming consoles
- Saving and managing files securely from any computer, tablet and smartphone
- Backing up files automatically from all the PC and Mac computers on your network
- Installing or replacing drives with ease
- Saving, backing up and sharing your stored documents, photos, videos and music from anywhere
- Uploading photos and videos directly to your personal cloud to free up space on your mobile devices
- Transferring files between your public cloud accounts and My Cloud EX2
System Requirements
- Windows 8.1 or earlier, Windows 7, Windows Vista or Windows XP (32 bit) SP 3 operating systems
- Mac OS X Mavericks, Mountain Lion, Lion or Snow Leopard operating systems
- DLNA/UPnP devices for streaming
- Router with Internet connection
- Supported Browsers
- Internet Explorer 8 or higher
- Safari 6 or higher
- Firefox 21 or higher
- Google Chrome 27 and later on supported Windows and Mac OS platforms
